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We offer one year warranty on all products sold online through terrebrown.com. Attach the online bill with request mail and send it to [email protected] for a proper warranty claim.
That's a very rare situation. Nevertheless, kindly request for a return by sending a mail at [email protected], reporting the fault you figured. We are all set to arrange you a quick replacement.
Yes! You can cancel the order within 12 hours of ordering. Post that we have already moved forward to manufacture your product and therefore cannot cancel your order.
Of course! You can send us a mail to [email protected] regarding the modification. We recommend doing this within five hours of shopping. You can either mention the changes to be done at the time of e-mail verification.
Once the order is processed, it is impossible to modify something regarding the jacket. But, you can change the delivery address within the city in association with our courier service. But they will be charging a minimum pay for the same.
No worries, we are here to help! You can mail us to [email protected] regarding this issue. We can sort it out together, soon as possible.
Obviously, you can. You can send us a mail regarding the requirements and expectations at [email protected] We will get back to you.
You can return any product apart from those products which are marked ‘sale’ or on discounted offers. Read more about our return policy here.
Returns are not possible
1. If you report an issue after 7 days of purchase,
2. If the item seems to be used and manually mishandled,
3. If the item misses tags, labels, and original packaging,
4. If the item had custom changes done with size or design.
5. If you have purchased an item marked as 'sale' item.
We have made the return so easy for you. Once you request for a return, we will contact you regarding the issue. Before requesting a return, we kindly recommend visiting our return policy.
When you return your product, you’ll receive a tracking number from the courier service, in which you can monitor the status of the shipped item on their website. Kindly use the courier service facility to track your returned order.
Sure! We appreciate your decision. You can request for a return, if and only if you receive a faulty item. In that case, we are happy to offer you an exchange.
Sorry! The return process is quite a lengthy one. We request for your patience on this issue. Remember, until the product reaches us, returned item is your responsibility.
Sorry! You can request a return by sending mail to [email protected], mentioning the reason for return. We will contact you soon after, with the address you need to return your product.
Of course, you can. But you can only avail a replacement and no refunds for the order you have bought using a gift voucher.
We are sorry for what have happened. You can contact us regarding this issue at [email protected] We can fix it by the next working day.
We would love to. Only if your registered claim gets approval from our quality control team. If not, we can’t refund the returning charges.
Gift voucher is valid for six months. Once you purchase a product using gift voucher you can only get the money credited in your gift voucher on return.
Fret not! We request for a little more patience. You can send us a mail regarding the issue and we will look into the issue and respond back to you.
Usually, it will not take more than 7 to 10 days for jackets and 9 to 13 days for bags and accessories to reach you. But a delay is possible for one in a hundred scenario and we will sort it out as soon as possible.
No worries! We can instruct the courier service to re-attempt delivery the next possible day. You can even contact the local courier office and ask them to deliver it on a convenient time.
You can! But you have to inform us on or before e-mail verification. Once the order is processed, you can contact the local courier services demanding the same. For that, you are supposed to bear the minimum charges demanded by courier service.
Delivery in some areas is not really possible. We will inform you about this before proceeding with the order.
For different nations, they have import duties and customs charges. They are charged once the parcel reaches its destination country. For more information on how custom charges are applied on orders sent to different locations, we recommend visiting Duty Calculator.
Once the order is processed, you will receive the courier details by mail. You can contact your nearby courier office and arrange your specific day, date and time for delivery.
All the products we sell on our website are made from 100% genuine leather. We are determined to ensure that the hide meets highest European and International norms for upholstery. Our hides are run under an infrared measuring device and the accuracy of the machine is +3%.
You can even try manual methods to find the genuine behavior of leather. Try pouring a drop of water somewhere inside the unseen parts of the jacket. Genuine animal leather absorbs water in less quantity and duplicate leather does not.
You can request for a discount at [email protected] We are glad to provide you some offer.
Sorry for the inconvenience caused. You can report it to [email protected]; we will look into the matter and sort it out as soon as possible.
You can. But, we are not currently selling our products or our designs through any other websites. The look-alike items may or may not be of proper quality. We insist on buying products from our website rather than other websites because they come with trusted quality.
We are located in Mumbai, India.
We sell 100% leather products such as Jackets, bags, wallets, and accessories. In future, we have plans to add more items to our list.
Certainly. We would love to do it for you. Please let us know about it at the time of e-mail verification. Happy Shopping!