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Terre Brown products are designed and built to last for years, but the warranty does not cover misuse or abuse such as the following:
Our 5-year warranty is against defects in materials (leather and hardware such as snaps, zippers, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as small scars, creases, and variations in the color and are not considered defects. Validated warranty repairs are repaired or replaced at no charge.
Due to the nature of leather and vintage materials, our warranty does not cover natural wear and tear from daily love. Worn edges or corners, natural fading and softening of materials is an expected occurrence. We guarantee the foundation of our product will hold your belongings safely. We find that patches and natural wear are a part of the story that unfolds as your product grows with you. One of a kind, Vintage and Found product may need to be patched or stitch due to the nature of vintage material.
Exclusions and Limitations include shoes, clothing, home goods, vintage, one-of-a-kind, and FINAL SALE merchandise.
Maintain your favorite leather pieces regularly to ensure soft and supple leather. Leather can be cleaned and restored with a regimen of leather care products designed to clean, condition and protect. Leather Care can help maintain your product longer. Please see our Leather Care page for more information. We recommend conditioning your leather at a minimum of every 6 months. Learn more about how to care for your leather.
If you are in a dryer (hot or cold) climate please condition your product as soon as it feels less supple, dull or faded. Vegetable tanned leather when conditioned should feel slightly oiled and look rich. Similar to the nature of skin it needs to be moisturized as soon as it feels dry.
If you would like to explore a non-warranty repair, please review our options for Expert Repairs for Your Product.
Warranty Exclusions and Limitations
Any warranty claims associated with the below list are not considered manufacturing defects and are not covered within our 5-year warranty policy. At the discretion of Terre Brown, a fee may be incurred for repair.
User wear and tear from normal use such as:
Misuse, neglect, abuse or accidental damage such as:
Any warranty claims associated with the below list of merchandise categories do not fall within our 5-year warranty policy.
1 Year Limited Warranty Exemptions
The following have a limited 1-year warranty that is valid from the date of purchase. At the discretion of Terre Brown, a fee may be incurred to the user to repair the merchandise if the warranty claims do not fall within the 1-year timeframe.
All Warranty Repair requests must be processed and validated by our Warranty Team.
Have your receipt?
Please include it in your email request for return or bring it with you to any of our stores. This way we can reimburse your original purchase price to either your original method of payment or as a merchandise credit, or use it to help exchange your item.
If you purchased Terre Brown merchandise from one of our Valued Retailers (like Amazon), please contact them directly to facilitate a return or exchange.
To help protect our customers and make sure every return or exchange is dealt with fairly, we reserve the right to not refund the following,
-Terre Brown is not responsible for any missing packages or COD
-The customer is responsible for shipping cost
-We reserve the right to refuse delivery of packages received without a Return Authorization
-All return and exchange requests must be received within 30 days of purchase either online or from our Terre Brown retail locations.
-Proof of purchase is required to validate a return or exchange
-If you purchased an item from our sale page, these items are eligible for exchange or store credit only, unless marked FINAL SALE online. SAMPLE SALE product is FINAL SALE
-All returned merchandise must be in new, unworn, and original condition
-We have the right to charge a restocking fee of 15% if the product is not returned in original condition.
-Customised merchandise is not eligible for a refund or exchange. All sales are final.
-Items that were not purchased directly from Terre Brown (such as items purchased at thrift stores, online sellers or garage sales)
-Items with a missing label or an item that has been defaced
-On rare occasions, based on the nature of prior transactions
-Items that have been soiled or contaminated, until they have been cleaned
-Items lost or damaged due to fire, flood or natural disaster
Product Care Information
We highly recommend using leather care treatment to maintain and preserve your leather products: Product Care
Our wax coated canvas is coated with paraffin which makes this water-resistant, but not waterproof. If your canvas product gets wet, we recommend you let it air dry thoroughly in a warm dry place. If at any time your canvas has scratches or marks, these can typically be reduced by using a hair dryer on medium heat to help the wax soften and absorb back into the canvas.
By purchasing products from Terre Brown you agree to the terms in our 5-year warranty. Terre Brown reserves to right to alter, edit or cancel our 5-year warranty without notice.